Welcome to supportstar, support made simple

Thank you for visiting supportstar.

What do I do now?
Please click on the relevant tab above to source help documentation or log a support ticket.  Only log a support ticket if you are unable to find the assistance you need within our documentation.

What happens when I lodge a ticket?
Upon receipt of your ticket the issue/request will be forwarded to our technical team "supportstars" for their review and prioritisation. 

How long will it take for my request to be actioned?
Issues that are business critical to our clients are given our highest priority and reviewed upon receipt.*  Giving us as much information as possible allows us to help you as best we can.  A picture is worth a thousand words so please attach a screenshot showing any issue you are having – it narrows the location of the needle in the haystack somewhat.   Requests for mailstar email set up are actioned within the same day.

Why can't I just call you?
By asking you to lodge a support ticket we know we have obtained most of the information we need to evaluate and prioritise your request.  It is very important to us that we ensure the most relevant and talented supportstar is working to resolve your issue.

Important
The supportstar site is specifically for help, reporting bugs and set up of email.  Any work requests should be forwarded to Michelle our Studio Manager for scheduling michelle@digitise.co.nz.

*supportstar hours are 8.30am – 5pm Monday to Friday excluding public holidays.